Terms & Conditions

1. Acceptance of Terms

By booking a caregiver, renting or purchasing medical equipment, or otherwise using the services of CareAtDoorstep ("we," "us," "our"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided

CareAtDoorstep provides two categories of service: (a) non-medical caregiver and patient attendant services for elderly care, post-surgery recovery, daily living assistance, and 24-hour/night care; and (b) rental and sale of medical equipment including wheelchairs, hospital beds, oxygen concentrators, and mobility aids. Our caregivers do not provide medical treatment, diagnosis, prescriptions, or clinical nursing procedures. For medical care, please consult a qualified doctor or licensed nurse.

3. Service Area

We currently serve Sector 88 and nearby areas of Faridabad, and Sector 29, Sector 37, and other areas of Noida. Service availability and response times may vary by location.

4. Booking & Confirmation

Bookings for caregiver services or equipment rental are confirmed once we acknowledge availability via WhatsApp, phone, or our website enquiry form.

5. Payment Terms

6. Security Deposit (Medical Equipment Rental)

Please call to discuss.

7. Cancellations & Rescheduling

Please call to discuss. For refund-specific terms, please see our Refund & Cancellation Policy.

8. Customer Responsibilities

• Provide accurate information about the patient's condition and care requirements at the time of booking
• Ensure safe and reasonable access to your home for caregiver visits and equipment delivery
• Use rented medical equipment only as intended and as advised by a qualified doctor
• Report any equipment malfunction or safety concern to us promptly

9. Caregiver Conduct & Replacement

All caregivers are background-verified before placement. If you are unsatisfied with a caregiver's conduct or fit for your family's needs, please contact us and we will work to arrange a replacement, subject to availability.

10. Equipment Condition & Liability

Medical equipment is sanitized and inspected before delivery. Equipment Liability as per the policy.

11. Limitation of Liability

As per the policy defined.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

13. Contact Us

For questions about these Terms & Conditions, contact us at our Contact page, via WhatsApp at +91 85059 57870.