Privacy Policy

1. Introduction

CareAtDoorstep ("we," "us," "our") provides caregiver services and medical equipment rental in Faridabad and Noida. This Privacy Policy explains what personal information we collect through our website and WhatsApp/phone communications, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

2. Information We Collect

• Contact details you provide via our contact form, WhatsApp, or phone — name, phone number, email address, and delivery/service address.
• Booking details — service type requested, dates, and any care/equipment needs you share with us.
• Website usage data — standard analytics such as pages visited, browser type, and approximate location, typically collected automatically via tools like Google Analytics (if installed).

3. How We Use Your Information

• To respond to enquiries and confirm bookings for caregiver services or equipment rental.
• To coordinate delivery, pickup, or caregiver visits at your address.
• To send booking confirmations, reminders, or service-related updates.
• To improve our website and services based on aggregate usage patterns.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

• Assigned caregivers or delivery staff, to the extent needed to fulfill your booking (e.g., your address and contact number).
• Legal authorities, only if required by law.

5. WhatsApp & Phone Communication

6. Cookies & Analytics

Our website may use cookies or similar technologies for basic functionality and analytics (e.g., Google Analytics), which may collect information such as your IP address, browser type, and pages visited. You can control cookies through your browser settings.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Choices & Rights

• You may request a copy of the personal information we hold about you.
• You may request correction of inaccurate information.
• You may request deletion of your information, subject to any legal or accounting obligations that require us to retain certain records.
• You may opt out of promotional messages at any time by telling us directly.

To exercise any of these choices, contact us using the details in Section 12.

10. Children's Privacy

Our services are intended for use by adults arranging care or equipment for themselves or family members. We do not knowingly collect personal information directly from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us via WhatsApp at +91 85059 57870, through our Contact page, or by email at [YOUR_EMAIL]@careatdoorstep.com.